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Frequently Asked Questions

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What does the application and leasing process look like?

Applying at Story Wesley Chapel is simple! Browse our available floorplans, select your preferred home, and click Apply Now to begin your online application. Once submitted, our leasing team will review your application and follow up within 24-48 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.

How long does it take for an application to get approved?

Most applications are reviewed within 72 hours of submission. Our leasing team will contact you with a decision and any next steps.

What all do I need to apply?

To complete your application you will need:

  • A valid government-issued photo ID
  • Proof of income (see acceptable income sources below)
  • Application fee
What income is required to qualify?

Applicants must have a combined household income of at least 3 times the monthly rent. For example, for a $2,000 apartment, a minimum income of $6,000 per month is required.

What is acceptable proof of income?

We accept:

  • 2-4 most recent pay stubs
  • Most recent 2025 tax returns (self-employed)
  • Official offer letter on employer letterhead
  • Bank statements from the last 3 months
What happens if I’m approved for an apartment but my roommate is not?

If one applicant is approved and another is not, the approved applicant may qualify individually if they meet income requirements on their own. Please contact our leasing office to discuss your options.

Do you offer short-term leases?

Yes: Short-term leases of 7-11 are available at a premium monthly rate. Contact our leasing office for current availability and pricing.

What lease terms are available?

We offer flexible lease terms ranging from 7 to 15 months. Current available terms include 7, 8, 9, 10, 11, 12, 13, 14, and 15 months. Contact our leasing office for pricing by term length.

Is there a preferred employer program? If so, who are the preferred employers?

No, we do not offer a preferred employer program at this time.

What is the notice requirement to terminate my lease?

A written notice of at least 60 days is required prior to your move-out date. Please refer to your lease agreement for full details.

What is your move-in process?

On move-in day, you will use our self-guided move-in process through our Resident Portal to meet our team to pick up keys, complete a home condition checklist, and review community guidelines. All move-in costs must be paid in full before keys are released. Return your inspection form within 48hrs.

What is your move-out process?

Before moving out, please schedule a walkthrough, return all keys and garage remotes, and ensure the home and yard are in original condition. Deposit processed within 30 days per state law.

Do you require a security deposit? How is it determined?

Yes, a security deposit is required at Story Wesley Chapel. Please contact the leasing office for more information on the deposit.

Is my security deposit fully refundable?

Your deposit is refundable, minus any deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 30 days of move-out per applicable state law.

Do you require renter’s insurance?

Yes: All residents must maintain renter’s insurance with a minimum liability coverage of $100,000. Proof of coverage must be provided prior to or at move-in. We also offer coverage through Foxen Insurance.

What tour options are there?

We offer:

What times are available for tours?

Tours are available during leasing office hours:

  • Monday-Friday: 10am – 6pm
  • Saturday: 10am – 5pm
  • Sunday: 1pm – 5pm

Walk-ins welcome; we recommend scheduling in advance through our website or 813.723.6322.

What size apartments do you offer?

Story Welsey Chapel offers 1-bed, 2-bed, and 3-bed homes ranging from approximately 707 sq ft. to 1248 sq ft. Visit our floorplans page to explore all layouts.

What’s the difference between your floorplan options?

Our B1C is a 2-bed, 2-bath corner unit home. Our A1 offers 1 bedrooms and a screened in patio. Visit

Will I be able to see the actual apartment that I will be renting?

Absolutely — we will do our best to show you your specific unit.

What is the typical ceiling height of your apartments?

Our apartments feature 9-foot ceilings throughout.

What condition will my apartment be in at move-in?

Every home is professionally cleaned and inspected before move-in. Appliances and fixtures will be in like-new condition. Please complete your move-in inspection within 48 hours.

Can I request a specific floor or location?

Absolutely! We will note your preferences — corner unit, top floor, bottom floor. Our team will do their best to match you.

How long will the apartment I want be available?

Availability changes quickly! We recommend submitting your application or placing a hold as soon as possible. Contact our leasing office for current availability.

What happens if my preferred apartment becomes unavailable?

Our leasing team will present you with comparable alternatives matching your preferences for size, floor, or view.

What is the lease renewal process?

We will notify you approximately 75-90 days before your lease expiration with renewal options. To renew, log onto your Resident Portal, select your offer, and sign your renewal agreement online or contact the leasing office.

How do I pay rent?

Rent can be paid securely through our Resident Portal online portal using debit, credit, or ACH bank transfer.

When is rent considered late?

Rent is due on the 1st of each month. A late fee will be applied if rent is not received by the 4th.

What other fees am I responsible for?

In addition to monthly rent, residents are responsible for utilities (billed based on usage), pet fees/rent, Internet, Pest Control, and Valet Trash.

Can I break my lease? If so, what are the stipulations?

Early termination is possible with 60 days’ written notice. An early termination fee will apply. Please review your lease or contact our office.

When/How should I set up my utilities?

We recommend setting up utilities at least 1 week before move-in:

  • Electricity: Withlacoochee River Electric
  • Water/Sewer: COMMUNITY-BILLED
  • Gas: N/A
  • Internet: COMMUNITY-BILLED
Is the community wired for high-speed internet?

Internet is included as part of our monthly fees.

Who are the internet providers?

WhiteSky is our preferred/exclusive provider, offering speeds up to 940 Mbps.

Is Wi-Fi available in common areas?

Complimentary Wi-Fi is available in the clubhouse, fitness center, and pool area.

Who do I set up electricity with?

Electricity is provided by Withlacoochee River Electric. Contact them at 352.588.5115 or wrec.net. We recommend doing this at least 1 week before move-in.

Is maintenance offered?

Yes! Our professional maintenance team is available to assist. Standard maintenance Monday-Friday; emergency maintenance 24/7.

How do I submit a maintenance or service request?

Submit requests through the Resident Portal, or call our leasing office at 813.723.6322. For emergencies, call 813.723.6322 and follow the prompts to reach maintenance immediately.

How long is the average maintenance request?

Standard requests are typically completed within 1-3 business days. Community repairs may take longer — we will communicate any delays. Emergencies are prioritized.

Do you offer furnished or corporate apartments?

We do not offer furnished apartments, but our team can recommend local furniture rental services.

Do your apartments have in-home laundry?

All homes include a full-size washer and dryer.

What finishes and appliances come standard?

All homes at Story Welsey Chapel include:

  • Stainless steel refrigerator, range, dishwasher, microwave
  • Granite countertops
  • Wood-style plank flooring in living areas
  • Subway tile backsplash, soft-close cabinetry
Do apartments have patios/balconies?

A1, B1, B1C, B1IC, and C1 offer especially spacious outdoor areas.

Can I have a grill on my patio/balcony?

Per fire safety regulations, open-flame/charcoal grills are not permitted on patios or balconies. Electric grills are permitted. Community grilling stations are available at the pool.

Can I sublet my apartment or put it on Airbnb?

No. Subletting and short-term rental platforms such as Airbnb, VRBO, or similar services are not permitted per your lease agreement.

Can I paint my walls?

Yes, the home must be returned in it original condition.

Can I have shelves, curtains, posters, etc.?

Yes! Standard hanging using nails or small anchors is permitted. Excessive damage beyond normal wear and tear may result in deductions from your security deposit.

What smart home features are available? Are there USB outlets and modern electrical setups?

Residents are welcome to add compatible smart devices.

What happens if something breaks in my apartment?

Submit a maintenance request through Resident Portal or call 813.723.6322 as soon as possible. Our team will address it within 1-3 business days. For urgent issues including a water leak or HVAC failure, call 813.723.6322 immediately.

What amenities does your community offer?

Story Wesley Chapel is a neighborhood-style community with amenities including:

  • Community clubhouse / gathering pavilion
  • Resort-style pool
  • Fitness center
  • Dog park / pet wash station
  • Car Wash Station
  • Attached or detached garages
What are the rules for the clubhouse amenities?

Amenity areas are for residents and approved guests only:

  • No glass in pool areas
  • Guests must be accompanied by a resident
  • Clean up after pets in all outdoor areas
  • Observe posted hours and quiet hours

Full community standards are in your lease and welcome packet.

What are the clubhouse hours?

The clubhouse is open daily with 24/7 key fob access. Fitness center hours: 24/7 with key fob access.

Can I reserve the clubhouse for a private party/event? If so, is there a cost?

The clubhouse is available for private reservations. A reservation fee plus a refundable deposit is required. Contact 813.723.6322 to book. Availability is first-come, first-served.

What are the pool hours?

The pool is open from 8am to 9pm. Hours may be adjusted seasonally — check the resident portal or contact the office for updates.

Is the pool open all year?

Yes! Open year-round, weather permitting.

Do you have outdoor spaces or green areas?

Yes! Story Wesley Chapel features landscaped courtyards, a dog park, as well as a picnic area with grills available for all residents.

Do you have elevators?

Yes!

What is the parking like?

Parking is open on a first-come, first-serve basis.

Do you offer reserved parking?

We have garage spaces available for rent.

What if I have 2 cars or a car and a motorcycle?

Parking is open on a first-come, first-serve basis.

Does the community offer on-site recycling?

No

Where do I take my trash?

Trash is collected via Valet Trash Sunday – Thursday. All trash can must be placed by your front door between 5-7pm, and placed back inside after pick up. On non-pickup days, we have a trash compactor for resident use. All bulk/furniture items must be taken to the local dumps.

Where do my packages get delivered?

Packages are delivered directly to our Luxer One Package room located at the front of the community

Are there additional storage options?

Yes! Storage units are available for an additional monthly cost. Contact the leasing office for sizing and availability.

Is there somewhere for me to keep my bicycle secured?

Your attached/detached garage is the ideal place to store bicycles securely. Community bike racks are also located throughout the community.

Are there quiet hours?

Yes. Quiet hours are 10:00 PM to 8:00 AM daily.

When will I get access to amenities after move-in?

You will have full access to all amenities beginning on your move-in date.

Are pets allowed?

Yes! We welcome pets at Story Welsey Chapel. We allow up to 2 pets per home. Breed and weight restrictions may apply — see our full pet policy.

What is your pet policy?

We welcome cats and dogs:

  • Max pets: 2 per home
  • One-time pet fee per pet
  • Monthly pet rent per pet
  • Weight limit: 75lbs
  • Breed restrictions: apply — contact us

All pets must be registered. Screened through PetScreening.

Can I bring guests to the pool and other amenity areas?

Residents are responsible for ensuring guests follow all community rules. Guests must be accompanied by a resident at all times.

Is there guest parking?

Parking is open and on a first-come, first-serve basis.

How long can a guest stay with me?

Guests are welcome to stay for up to14 consecutive days or 30 days per calendar year without prior approval. Extended stays require written approval. Long-term guests may need to apply as an additional occupant.

What neighborhood is your community located in?

Story Wesley Chapel is nestled in the vibrant Wesley Chapel area of Tampa Bay, Florida, offering a modern and welcoming residential atmosphere with easy access to premier shopping, dining, entertainment, and everyday conveniences. Conveniently located near The Shops at Wiregrass, Tampa Premium Outlets, and major roadways, our community provides residents with the perfect balance of comfort, convenience, and connectivity.

Are there grocery stores nearby? Are they within walking distance?

Yes! Nearby grocery options:

  • Publix — 10 minutes
  • Walmart – 10 minutes
What local restaurants are nearby?

Nearby dining options include:

Noble Crust — Italian-American — approximately 5 minutes away
Grillsmith Wesley Chapel — American — approximately 5 minutes away
The Living Room at Wiregrass — American — approximately 5 minutes away

What coffee shops are nearby?

Nearby coffee options include:

Starbucks at The Shops at Wiregrass — approximately 5 minutes away
Foxtail Coffee Co. — approximately 10 minutes away

What is there to do nearby?

Highlights near Story Wesley Chapel include:

The Shops at Wiregrass — approximately 5 minutes away
Tampa Premium Outlets — approximately 10 minutes away
The Grove at Wesley Chapel — approximately 10 minutes away
Wesley Chapel District Park — approximately 10 minutes away — A spacious community park featuring sports fields, playgrounds, walking areas, and recreational amenities.
Flatwoods Park — approximately 20 minutes away — A popular destination for walking, biking, and enjoying the outdoors.

What is the nearest public transportation?

By public transit: approximately 1 hour or more, depending on available local transit connections and traffic conditions.

What is the commute like to [major employer/area]?

By car: approximately 30–40 minutes via I-75 South and I-275 South. By public transit: approximately 1 hour or more, depending on available local transit connections and traffic conditions.

What schools are in the district?

Story Wesley Chapel is served by the Pasco County School District:

Elementary: New River Elementary School
Middle: Weightman Middle School
High School: Wesley Chapel High School

For more options, visit GreatSchools.org or contact the Pasco County School District directly.